Refund Policy

Effective Date: December 1, 2024

At CraftyExpress.com, we strive to ensure you are completely satisfied with your purchase. If you’re not entirely happy, we’re here to help!

We accept refund requests under the following conditions:

Damaged or Defective Items: If the product arrives damaged or defective, you may request a refund or replacement.
Incorrect Items: If you receive the wrong item, we will offer a full refund or send the correct item at no additional cost.
Non-Delivery: If your order does not arrive, you may be eligible for a refund.

To qualify for a refund:

You must submit your request within 14 days of receiving your order.
The item must be unused, in its original packaging, and in the same condition as when you received it (except for defective items).
Proof of purchase, such as your order confirmation or receipt, is required.

Certain items are not eligible for refunds, including:

Contact our customer support team at contactcraftyexpress@gmail.com with the following details:
- Your order number.
- A description of the issue (with photos if applicable).
Once your request is reviewed, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days after confirmation.
Refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If you prefer an exchange over a refund, please contact us within the eligibility period. Exchanges are subject to product availability.

If the refund is due to our error (e.g., defective or incorrect items), we will cover return shipping costs.
For other reasons, return shipping costs are the responsibility of the customer.

For further assistance, please contact us at:
Email: contactcraftyexpress@gmail.com
Phone: 260-431-3071

Thank you for shopping with CraftyExpress.com!